VIXEN CUSTOMER SUPPORT
Regarding all support requests related this site, please visit support.vixen.com
FREQUENTLY ASKED QUESTIONS
What impact is Corona virus having?
Due to the COVID-19 pandemic we are making changes to our release schedule, scenes will now be released every 7 days. Please be assured this is a temporary change and we will do our very best to resume normal programming as soon as we can. Thank you all for your kinds words and appreciation during this time. Please also keep a eye out for bonus content coming soon.
How can I select a specific biller?
At the moment you cannot do this yourself, if you want to pay via a specific billing partner, please send an email to support (Currently we can only offer Segpay or Epoch, but hope to add more in the future).
I'm having problems playing or downloading videos
Our site has been designed for modern browsers, if you are using an older web browser, we suggest you upgrade to Google Chrome.
How do I cancel my membership
At the bottom of every page, at the end of the standard legal information, we list our billing partners, and put links directly to them.
Please click on the partner who is billing you, and request cancellation on their site.
I'd like to provide feedback, or suggestions - how can I do this?
We always welcome all feedback and suggestions!
We have a stunning team of support people who read every email, and make sure that it gets passed to the right department - Production, Technical, Accounts, etc.
If you would like to give us any form of feedback, please send an email to the address shown at the top of this page.
None of this answers my questions, how do I get support
Please send an email to the address shown at the top of this page.